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How Duke Welcomed the Class of 2022

Welcome, welcome, welcome!

When the early decision deadline was approaching, Duke’s communications team asked me to come up with an idea to welcome the class in a friendly, fun way. I spent hours on Youtube watching other admissions videos, figuring out if there was a perfect recipe to get people excited for a school I already loved so much. It seemed impossible to nail down a video – there were so many different videos online, I had no idea how to replicate.

I realized, though, that I shouldn’t be replicating – that different videos reflected schools’ personalities. The engineering schools boasted crazy tech videos. At arts schools, dancers leaped across the screen in perfect pirouettes.

 

But, Duke has a little bit of everything. So what makes us different?

 

I thought back to why I came to Duke in the first place. And it clicked – it was the people.

It was this beautiful sense of community that drew me into Duke in the first place, that embraced me with open arms, that made my first moments on campus feel like I was sliding into a warm, comfy sweater that I had owned my whole life. And it’s this sense of community that makes Duke different than any other school out there.

I wanted to capture that in a video. A video that screamed at new students, “Hello!  This is what you get at Duke. You get these people, this family. And you’re going to love it!”

https://www.instagram.com/p/Bcs7ZngDahk/?taken-by=dukeuniversity

There started my week of walking around campus with my camera. I’d see my friends, and before they could even say hello to me, I’d ask, “Hey, could I borrow you for a second? Could you just say ‘Welcome to Duke’ on camera for me?”’ Their eyebrows would initially furrow, but the look of confusion would be replaced in seconds by a look of genuine happiness, often excitement. “Of course,” almost every person would echo back to me as they got ready for their closeup.

And that’s the beauty of media, especially social media. Sure, social media lets us connect with old friends and new friends, share spring break pictures and tweet funny jokes for friends, but at the crux of it all, it’s about people connecting with people. This video not only gave me an opportunity to connect with the incoming students but also created a bridge for new students to connect with each other and their future home.

 

Challenges

Getting people to participate was, like I said, easy – everyone wanted to welcome new students. The editing, however, proved time-consuming, and I worked on the video over the course of two weeks. My two major challenges:  

  1. Music. For making videos, sometimes half the battle is finding the right music for the background. The music has to match the mood, or else, one risks ruining a video. Finding music that encompassed this “Welcome” vibe was harder than I thought – I spent an hour listening to different instrumentals on Youtube before I found something that worked. Everything else was too cheesy, too intense, too fast, too slow, etc.                                    
  2. Multiple shots in a frame: there were so many shots of people that I could put in the video, I was left wondering, how do I put in as many as possible? This led to me shrinking and stretching the video shots to different sizes, in order to fit more than one shot in a frame. I ended up doing this multiple times in the video because it really emphasized the idea of Duke community. I use Final Cut Pro, and to adjust these shapes I used the Transform tool (circled in yellow). This allowed me to size and move clips accordingly (yellow arrow).

Overall, this video was a blast to make. While some hurdles cost me more time than I expected, the reward was worth it. Getting to play a role in welcoming new students to campus put a smile on my face, as it did with every single person I filmed.

Welcome, class of 2022 – see you soon.

The Complications of 360 Degree Video

Before shooting with a 360-degree camera, I really had no clue what to expect. I didn’t know what the camera was going to look like, how it was going to work, or even how I was going to hold it. I thought to myself, “I wouldn’t consider myself to be an expert on cameras. Am I even going to be able to use this thing?” My first experience with a 360-degree camera was nearly a year and a half ago. I was privileged to be tasked with shooting footage of the Brodhead Center and thus, learning how to use a 360-degree camera. The problem is, as I said, that was over a year and a half ago and I haven’t touched the camera since. After my first shoot, I could successfully answer those questions that I previously had to ask myself. Now, I can barely even remember what the camera looks like, let alone how to use it. And so, with the new duty of filming the extravagant Trinity House, I was once again tasked with learning the ins and the outs of the 360-degree camera. Lucky for me, one thing that I do remember is that the camera itself was not that difficult to use. The application, on the other hand, is quite the burden.

The main problem wasn’t the camera itself. The camera that I was using was the Nikon KeyMission 360. It looks like a fist-sized cube and has two curved lenses and image sensors to capture footage from the front and from the back. If I’m being honest, I couldn’t even tell you which side of the camera is the front and which was the back. It has almost perfect symmetry. The directions appeared fairly simple. While the camera was off, it said to hold down the button on the top until the lights were flashing (to send it into pairing mode) and then connect the camera to your phone via Bluetooth. After pairing, connect to the camera’s wifi network and you should be all set up. Finally, you can use the app to remotely start and stop filming as well as view an in-app gallery of footage taken so far.

Now, let me recall for you my experiences with the camera’s pairing capabilities and use of the application. The day of shooting, one of the other interns (Katie) and I spent nearly 30 minutes just trying to get the camera to pair with our phones so that we could use the application. When we picked up the camera from the Office of News and Communications nearly a week before, we practiced pairing it with our phones to make sure that we knew what we were doing. After following the steps over and over again, for close to 20 minutes, the camera finally paired and we were on our way. We knew that there was a chance of these complications happening again but were just hoping that they wouldn’t arise when it came time to shoot. When we tried this in Trinity, it didn’t pair. We tried for a half hour with no luck. We didn’t think it ever would pair. So, we needed to come up with a workaround.

 

The workaround.

We hadn’t practice filming manually because we knew that if we did it this way, we would not be able to view our footage in real time. The camera doesn’t have a digital screen, thus, the only way to view the footage that you have taken is through the application. But, since the application wasn’t working, we had to just go for it. We started filming. We weren’t sure if we were actually capturing any footage because neither of us had tried manually shooting footage with this type of camera before, but had to go for it anyway because it was our only option. Then we realized, “the camera must have an SD card!” For those of you who don’t know what an SD card is, its basically a memory card used in portable devices such as cameras. So, we plugged it into a computer and viewed the gallery of footage. It was working! We were actually capturing footage. Now that we could finally see what we were recording, we wanted to make sure that the footage was visually pleasing. I’ll get into how we shot in a bit, but (through examining the footage) we basically realized that the tripod that the camera was on was sitting too low and needed to be raised.

Without the convenience of the app, we didn’t know whether or not we were getting footage. Even if we were, we didn’t know what it looked like. Eventually coming to the conclusion that the tripod needed to be raised became much more difficult and time-consuming than it needed to be. Although the camera’s specs and shooting capabilities are great (it shoots 360-degree 4K Ultra HD video), due to the inconsistencies and problematic nature of its ability to pair to your phone, I would not recommend it as the top choice for 360-degree video.

 

How we shot.

There were a few approaches to filming that Katie and I could have taken. The first was that we could walk around Trinity with the camera on an attachment and film the dorm as one continuous shot. There were a few problems with this option. The first is there would be a person, relatively close to the camera, in the frame at all times. This would take up a lot of space in the film. Also, if we were walking, there would be a lot of twists and turns trying to navigate around the dorm. If the camera is twisting, that defeats the purpose of the 360-degree video because viewers are supposed to have the freedom of doing this on their own. Lastly, although the dorm is glamorous, not all of it needs to be seen. There are some highlights such as the game room, common rooms, and movie theater, but we really didn’t think that people would care about the hallways and stairwells. To get from one noteworthy place to the next, we would need to pass through these boring places that would make the video long and drawn-out.

The second option was to set the camera down on a tripod, start filming, step out of the frame, leave the camera there for 10-20, and then come back in and stop filming. For the final video, we would then edit the parts with us in them out and stitch together this footage. This is the choice that we decided to go with. It would allow us to present the glorified parts of Trinity House and give the viewer enough time to pan around each room, all while leaving out the uninteresting aspects of the dorm.

3 Things We’re Doing Wrong in Higher Ed Social Media

1. Calling Snapchat “dead.”

Yeah, the redesign makes your life harder. Are you going to friend all of your students so that your story shows up in their friend feed, or are you going to be content with showing up in the “Discover” tab? You decide, but know that incoming students aren’t giving up Snapchat anytime soon. We’re just going to have to figure out a way to engage. And speaking of engagement…

2. Failing to engage.

We’re really used to broadcasting. We broadcast all the time. We tweet and share links to our sites. We tell people what we want them to know. Increasingly, though, our incoming students and our other community members are looking for engagement. So, yeah, we’re going to have to do some one-on-one stuff, which takes some man/woman-power. And looking ahead, we’re going to have to engage both in the messaging apps we already use (have you checked your Facebook Page inbox recently?) and in the apps we’re going to have to learn to use, like WeChat and WhatsApp.

3. Using YouTube as a video bucket.

Your YouTube channel isn’t just a place where you can chuck all your video content so that you can embed it elsewhere. YouTube is a social platform. Yep, and it’s getting to be even more social with the addition of the community tab and a coming-soon Stories-like feature. You’re going to have to roll your YouTube strategy into your general social media strategy, so start laying the groundwork now to get control of YouTube on your team.

Live Video: Higher Ed and Beyond

2016 was undoubtedly the year of live video. Although YouTube was one of the first social media platforms to introduce live video in 2011, Facebook’s introduction of Facebook Live at the end of 2015 was the catalyst that sparked the beginning of the live video movement. It didn’t take long for this new broadcasting medium to catch on with viewers, leading Instagram and Twitter to follow suit with their own live features a year later.

Live video is authentic, engaging, and powerful, demonstrated by its quick rise to popularity and high engagement rates among viewers and broadcasters alike. Compared to 2014, 81% of internet and mobile users watched more live video in 2015. Out of all of the social media platforms that currently have a live video feature, Facebook Live sees the most traffic of live video viewers. On average, viewers comment 10 times more on Facebook live videos than on regular videos. Viewers’ attention spans are also longer during live videos, with the average viewer watching a live video 3 times longer than a typical video.

How are people using this new portable broadcasting medium? Companies and organizations may broadcast live during news announcements, performances, behind the scenes tours, demos, interviews, and more – the possibilities are endless. Those that come to mind for many social media users are live videos by individuals that document their personal experiences, whether in a serious or casual setting. My personal favorite is Candace Payne’s Chewbacca Mask video, which holds the current record for the most viewed Facebook Live video at 160 million views.

While it may be obvious for some individuals and organizations of what they should use live video to broadcast to users, higher education institutions have differed in their experimentation with live video. The most popular live video platform used by universities remains Facebook Live – although many have not yet stepped into the realm of live video at all. However, over 85% of universities have a presence on YouTube, demonstrating that the vast majority of universities understand the importance of video in engaging their audiences. It’s exciting to see more and more institutions use live videos on social media to reach new audiences and provide a different and immediate digital experience for their viewers. The majority of higher education institutions use Facebook Live in a way that reflects the type of content they publish. This is frequently demonstrated by live streaming of lectures, speeches, and notable events on campus. Duke recently streamed it’s 2017 commencement ceremonies (above) and the first press conference by Duke President-Elect Vincent Price.

During these videos, many of the videographers utilize Facebook Live API, allowing them to broadcast using a professional camera rather than through a mobile device. While using live video for these types of events can be effective, live video provides an avenue to do something different than what might normally be done through video. Since live videos in essence become regular videos once the live stream has ended, live videos should sometimes take the opportunity to distinguish themselves through content and style. Broadcasting live events can draw an audience, depending on the anticipation of said event and whether it is time-sensitive or crisis related. However, in order to truly make the most of what live video has to offer, making use of all of its features, such as live chat, will be vital.

Live videos can be used to allow social media users across the globe to glean an intimate and personal experience of life at the university. Social media is increasingly becoming a space where brands are expected to be authentic and expressive, while social media in and of itself is a place where corporations and individuals alike can let their personalities shine. I hope that universities will be at the forefront of using live video in creative and innovative ways to captivate their audiences. Vanderbilt has used live video to bring prospective students on virtual tours on campus while fielding questions using live chat. Here at Duke we have used live video to allow online viewers to ask questions to professor and author Dan Ariely during a Q&A with students in Perkins library.

Watch live: Duke professor Dan Ariely runs a demonstration of his new book, "Payoff: The Hidden Logic That Shapes Our Motivations." The book reveals insights into motivation and what drives people — how it works and how we can use this knowledge to approach important choices in our own lives.In this Facebook Live, Ariely is asking students to participate in solving a puzzle for money … or pizza, demonstrating the complexity of what motivates people.Leave questions for Dan in the comments.

Posted by Duke University on Sunday, November 20, 2016

 

The world of live video combines the immediacy of live TV with its ability to immerse millions into the same place and moment, the omnipresent and immediate nature of social media and mobile phones, and the ever-transforming landscape of technology. With live video, the sky’s the limit and you’re the director. I’m looking forward to seeing how this versatile and immersive tool will empower higher education institutions and individuals alike to create, engage, and connect.

 

 

 

 

 

Vidcon Recap

sven

I just flew back from VidCon in California… (And boy are my arms tired. No? Ok, moving on.)

For those who haven’t heard of VidCon, it’s sort of the premiere YouTube-and-other-online-video conference. It’s run by Hank and John Green (the VlogBrothers), who pretty much invented modern vlogging.

There are several different tracks. The Community track is the one meant for 12-year-old girls to meet all their favorite YouTube stars. (If you ever want to hear high-pitched screaming—possibly including crying and/or wailing—just get Danisnotonfire to walk into a room full of preteens.) The Creator track is the next tier up, meant for video creators. That’s the one I signed up for. One tier up from the Creator track is the Industry track, meant for big brands and networks. (I wish I’d signed up for that one because it looked like they had some great content. Hindsight.)

I went to a whole bunch of workshops and panels and wanted to share some highlights and tips with you all.

Online Video News

There was a whole panel about news shows on YouTube, featuring panelists from The Young Turks and SourceFed. If you’re not familiar, The Young Turks is a live news show featuring way left-leaning opinionated commentary. SourceFed is a comedy news channel. The discussion centered on what works well on YouTube as opposed to in a traditional journalism setting.

The Young Turks channel in particular relies heavily on the opinions of the anchors. They made the comparison to Jon Stewart (of The Daily Show). He’s the most trusted news media figure out there, according to surveys, and the theory is that it’s because he’s relatable and you know his opinion.

Further discussion centered on making the news format digestible, and working to keep things snappy and fairly short.

SourceFed’s main goal is to walk the line between appropriate and inappropriate humor in news stories that aren’t always funny.

And here’s a tip for scripted shows that I thought was interesting: Sometimes reading off a teleprompter gives you “teleprompter face,” and you’re not as animated. The shortcut is to make sure that your eyebrows are still moving if you’re reading off a teleprompter. It keeps your face animated and engaged.

Video Formats

For news videos, lots of channels are doing round-up style videos, meaning they’ll include 3 or 4 different news stories in one video. When headlining these round-ups, though, they’re still using the catchiest news headline to get the click.

Another interesting item I heard about while I was there was the “elevation” of the daily vlog into more of a filmmaking style. I’m not sure how that would apply to Duke channels, but it’s cool anyway. In particular, check out Emily Diana Ruth’s “Letters to July” to see some examples.

Platforms

There was some mention of Facebook directly uploaded video as opposed to linking to YouTube videos on Facebook. You can see our ONC test results on that here. SourceFed mentioned that they’re exploring 1-minute, 1-take videos specifically for Facebook that are “extra” content beyond their YouTube content. Some were also experimenting with preview cuts for Facebook with direction to watch the full video on YouTube. (This redirection to YouTube is more important for those people who are monetizing YouTube views, and not so much to us in the business of getting as many eyeballs as possible without worrying about monetization.)

There was an entire panel on the different platforms available for online video. Represented were YouTube, Vimeo, Vine and Tumblr. The consensus was that YouTube is great for experimenting with new formats and getting feedback on your videos, and Vimeo is great for premium content, especially with their Vimeo On Demand setup, which allows you to charge people to get your video. The Vine and Tumblr reps didn’t have too much to add to the conversation. The Tumblr guy reiterated that GIFs work great on Tumblr, and if you want people to share your stuff on Tumblr, it probably wouldn’t hurt to make some shareable GIFs of whatever video you’re promoting. And, um, the Vine guy just sort of said, “Yeah man, Vine is cool,” over and over. So do with that what you will.

Music and the Content ID System

I will preface this by saying that everyone who talked about YouTube’s Content ID system at the conference began with, “I am not a lawyer, but…” so I’ll make that same claim. I am not a lawyer, but I learned some things about YouTube’s Content ID system in a panel on music. The panel was specifically about covers, parodies and remixes, but could also apply if you have a music bed in your videos.

Fairly recently, YouTube brokered some deals with the biggest labels in the music industry. Here’s how it works: YouTube’s Content ID system will pick up that you are using someone else’s song in your video and will give you a notice that says it’s someone else’s song. That’s not a bad thing because when you click to acknowledge that, yes, you are using someone else’s song, YouTube automatically begins to skim a percentage off of the ad revenue from that video and funnel it to the record label. The record label wins because they get money, and you win because YouTube lets you leave your video up and no one sues you. Yay.

The caveat here for us as Duke channels is that we’re most likely not monetizing in the first place, so this doesn’t really help us. I would still strongly recommend that everyone use music beds that you have licensed. (You can find lists of sites where you can get licensed tracks in the StyleGuide.) Still, if you’re conferring with students, this information could be helpful.

I went to some other panels, too, about storytelling and camera equipment and filmmaking and YouTube in general and got to meet with a a bunch of Internet-famous people, so if you want to hear more dirt or just chat about YouTube (or Disneyland), drop me a note or give me a call.

YouTube Tips and Resources

youtube

“Unlisted” Status in Youtube

I wanted to let you know about a YouTube pro tip (which also makes my job a lot easier!): If you’re putting up a video that’s not ready for prime-time, meaning you’re not ready to have it promoted or it’s a draft video or a video meant for internal circulation only, you can upload that video with a status of “unlisted.” The unlisted status means that you can share the link and anyone will be able to view it from that link, but it won’t show up on your channel page or in subscription feeds (including mine). Then, if you decide you want to make the video public later when it’s all approved and ready to go, you can reset it to “public” and it will show up on your channel page and in the subscription feeds.
Uploading your videos this way helps me to know when your video is ready to be promoted and keeps me from picking up a link to a video that’s still a draft or still in the approval process.

Descriptions and Titles

Also, once your video is ready to be promoted, please be sure you’re putting in a descriptive title and a compelling summary description. This helps your viewing audience (including me!) to know what your video is about, but it also helps your video to come up in YouTube’s search results. For more on descriptions, titles, and tags, you can check out our YouTube upload checklist here: http://styleguide.duke.edu/toolkit/video/youtube-publishing-checklist/

More Video Resources

Lastly, I want to make sure you’re aware that we offer a ton of really helpful video resources on the Video Toolkit on the Duke Style Guide, here: http://styleguide.duke.edu/toolkit/video/ You’ll find links to our graphics package, which you can use for the fly-in intro and lower thirds that you see on lots of Duke videos, and even tips on lighting and video production, as well as resources for free music beds and b-roll footage.